Refund & Return Policy
Last Updated: [11 December 2025]

Thank you for shopping with charliesmurfing. We value transparency and want our customers to clearly understand how refunds and returns work for digital products. This policy outlines the conditions under which refunds may be granted.

1. Nature of Our Products

All products sold through this website are digital goods delivered electronically.
Digital items are non-returnable and cannot be physically shipped back.

Because of this, we do not offer unconditional refunds.
However, we do provide a fair, clear, and customer-friendly refund process for specific situations listed below.

2. Eligible Refund Situations

We may provide refunds under the following circumstances:

2.1 Non-Delivery of the Product

If the product is not delivered due to a technical issue or email delivery failure within 24–48 hours, please contact us.
We will verify the issue and deliver the product or provide a refund.

2.2 Product Not as Described

If the digital item or account information you receive:

  • Does not match the product description

  • Contains incorrect login details

  • Is substantially different from what was advertised

You are eligible for a replacement or refund after verification.

2.3 Duplicate or Accidental Payment

If you are charged twice or accidentally make duplicate purchases, we will issue a full refund for the duplicate transaction upon confirmation.

2.4 Technical Problems on Our Side

If a technical error on our website or delivery system prevents fulfillment, we will provide a replacement or refund.

3. Non-Refundable Situations

Refunds cannot be issued under the following conditions:

  • If the digital product has already been delivered successfully

  • If the customer provides incorrect email information

  • If the customer changes their mind after purchase

  • If the customer uses the product incorrectly

  • If a third-party platform (e.g., game publishers) takes action against the account for violation of their terms

  • If delays are caused by game updates, server outages, or console restrictions

4. Timeframe to Request a Refund

Refund requests must be submitted within 7 days of purchase.

5. How to Request a Refund

You can request a refund by contacting:

📩 Email: info@charliesmurfing.com
📞 Phone: +1 9295122039

Please include:

  • Order number

  • Email used during checkout

  • Reason for refund request

  • Any supporting screenshots

We respond to all refund requests within 24–48 hours.